Complaints Procedure

Effective date: January 1, 2026 · Last reviewed: July 2026

Our commitment

La Familia Simón Foundation wants every individual we serve to feel heard and respected. If you have a concern about a service, a staff member, a volunteer, or how your case was handled, we want to know.

How to file a complaint

You may submit a complaint by emailing info@lafamiliasimon.org, calling 1-866 LAFASI-9, or writing to our mailing address. Please include your name, contact information, the program involved, and a description of your concern.

What happens next

Complaints are reviewed by Foundation leadership. We will acknowledge receipt of your complaint promptly and work to resolve it in a timely and confidential manner. You will not face retaliation for raising a good-faith concern.

Complaints about a referred attorney

If your concern involves the conduct of a licensed attorney to whom you were referred, we encourage you to also contact the relevant state bar association, which has authority over attorney conduct. We will assist you in identifying the appropriate bar association if needed.

Accessibility-related complaints

Complaints regarding accessibility of our website or programs are welcome and handled under this same procedure. See our Accessibility Policy.

Escalation

If you are not satisfied with the response to your complaint, you may request that it be reviewed by a member of the Foundation's board of directors.